Rostfrei steels Private Limited - Is a best Tank manufacturer Company!

Rostfrei steels Private Limited - Is This the best Tank manufacturer Company!

Introduction

Rostfrei Steels is a headmost manufacturer & supplier for Storage Tanks, Storage Silos & Material Handling Equipments.

 All our products are used in manufacturing and engineering industries & applications, where they have been appreciated for their sound performance.

Rostfrei Steels with our steadfast commitment and timely delivery of various products like Liquid Storage Tanks and Grain Storage Silos, the company has set a new benchmark. Rostfrei Steel initiated its Indian operations in the year 2004, the company believes in delivering quality based performance with the team of its skilled workers and experienced technicians. The company has touched the apex of satisfaction and success with its well-established clientele and has earned expertise in fabricating and engineering steel structures in multiple dimensions. Multifarious services are offered to our revered clientele that includes designing, conceptualizing, manufacturing, supply, installation, erection, and completion. 

Rostfrei Steels Products are manufactured as per Australian Standard AS 1397:2002, American Standard ASTM A792M, FM Global, and Indian Standards IS15961:2012 & ISO 9364. Our FM Global Approved fire water storage tanks provide a reliable & safe repository for water for the fire protection system

We have 10+ years of experience and a 1-acre manufacturing facility. We have significantly invested in introducing new equipment and technology in recent years, enabling us to provide the most advanced and highest quality services to our clients. We provide design & manufacturing engineering support, outstanding customer service, consistent product quality, and on-time delivery of our products. The combination of our Zincalume technology and our experienced engineering staff allows us to reduce costs significantly, delivering on time, every time.

Need For Study

Being an aware customer I must complain about any injustice happening in the market to save other buyers from becoming a target from this cheater firm. As such sellers made it a habit of not giving 100% services to the customer after getting the payment.

One of the major reasons behind such mischievous activities can be this that they don’t sell through online medium and so the customer doesn't have clear and exact information about the material and the product which they are receiving. And so, they are cheating their customer.

Objective

To bring attention to the poor quality of products delivering by Rostfrei steels Pvt Ltd. and the poor service they are offering to their customers and the way they are cheating their customers.

Issues

1.         Late Delivery

2.         Low Quality

3.         Uneven bodyline

4.         Leakage

5.         Not answering calls

6.         Poor After-service

7.         Nut and Bolt Galvanizing

8.         Wrong Item Delivered

9.         Dis-satisfaction

Late Delivery

At the time of purchase, they promise to deliver it on time or even before time but once as you sent them money then the whole transaction is delayed in terms of services they have promised to provide and they totally failing in giving timely delivery of products. The shipment is always in transit and never completes a delivery on time.

Low Quality

They provide wrong information about the details of the product and at the time of manufacturing, they alter the raw material and use cheap quality of material while charging money as per the higher quality of the material.

This results as the tanks are not sustainable and are very prone to any kind of harm. Tanks must be very robust and rigid so that they can prevail in every kind of environment and can protect the material inside them but, these are of a very low quality which they are delivering.

Uneven body

Due to the poor and cheap quality of raw material, they are using it led to a very thin layer of the tanks at some places and an uneven body lining which results in making the tank thicker from some of the sides and making it thinner at some of the sides. This eventually makes the body of the tanks weak and prone to bruise.

Leakage

These tanks are not sustainable and they can just hold the liquid material just for a few days and they started to leak. Because of the cheap quality of material used while manufacturing such tanks resulted in destroyed manner. This not only causes loss to the buyer but even the buyer gets to handle double loss as his material is also get wasted in huge quantities.

After getting paid they didn’t answer calls

After completion of the transaction as soon they receive the money they started ignoring all calls from the respective customer. Till the time they get the money they are giving response and after taking money they didn’t bother to answer customer’s calls and try to solve their problems.

This led to high discomfort and dissatisfaction of the customer and no one is willing to make a purchase with such kind of a person again in the future from Rostfrei steels.

Poor After-Service

These types of products which such firms manufacture and sell in the market come with a long after service benefit. This firm too promises to his customers of proving good after service at the doorstep but as soon as the transaction is over and they get their whole amount for the products they didn’t give replies and even if you can make it talk them then they just made the fake promises and did not provide any after service.

Nut and Bolt Galvanization

They try very cheap tricks to save their money and to cheat the customers, nuts, and bolts are very important as in the future whenever there is an issue with the tank these nuts and bolts have to be opened up and then only the repairing work can be done. But they didn’t use the fastener for making these nuts and bolts smooth from a future perspective with repairing concern.

They put up these nuts and bolts without using the fastener which results in a very poor quality of tanks and even poor service and repair concerns.

Delivering Wrong Product

Very often they make delivery of the wrong item to the one which is ordered by the customer. Firstly, they take really long in delivering the order and after that also they deliver the wrong item i.e., varying in shape, size, and dimension. This leads to huge discomfort to the customer. And a sense of being the seller very un-responsible and develops a bad image of the seller in the market.

Customer Dis-Satisfaction

Whenever a customer makes a purchase he wishes to get a good quality of the product for the money he is paying and a good-good service at the time of the whole transaction and an after service as promised by the seller and as required by the product.

But, this firm is trying to cheat customers at every step by adulterating the raw material required for the manufacture of tanks by them even they resist to provide a safe coating to the nuts and bolts and didn’t care to snuggle it with the fasteners. And after all this, they tend to deliver wrong items to which were ordered by the customers and thereafter service facility which they just use as a trick to catch more-n-more buyers is very disgusting. All this leading to high dissatisfaction of the customer.

Conclusion

These types of activities take place in the market due to less transparency in the process and lack of an environment where a customer can check and find the product and quality as per his demand and need. Moreover, this is a case because of lenient laws against such practices and complicated procedures for the complainant to file a complaint against such sellers and take some strict actions.

Until and unless there are some rigid laws and severe fines for such kind of cheating with the customer's such firms will not stop manipulating the customers with poorer quality of products.

Overall, this case study provides a detailed view of cheating a customer by the seller using cheap practices that are leading towards the misconduct and misuse of law with the intent of demonstrating the potential to minimize the opportunity for cheating by altering the product with cheap quality for the assessment items.

Crucially, this can be done without impeding genuine customer efforts and does not depend on the apprehension and conviction of the seller.